Technical Account Manager
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Job Description
Technical Account Manager leading post-launch account management and strategic initiatives for Archive brands. Ensuring technical and operational health, and driving cross-functional projects.
Responsibilities:
- Lead post-launch account support with key accounts
- Lead strategic projects for portfolio brands
- Collaborate with stakeholders across the customer’s organizations
- Own technical and account management work streams
- Translate business goals into clear technical requirements
- Manage complex project plans spanning multiple external and internal teams
- Streamline future account support with process improvements
Requirements:
- 5+ years of professional experience
- Strong project and technical program management experience
- Experience leading post-launch account relationships and/or implementations at an enterprise B2B or B2B2C SaaS company
- Proven ability to work directly with external customers
- Experience synthesizing business, operational, and technical requirements
- Experience working on or alongside commercial teams
- Working knowledge of common web technologies and integration patterns
- Ability to thrive in a fast-paced, entrepreneurial environment
- Ability to independently triage technical issues
- Demonstrated ability to own multiple parallel technical work streams
Benefits:
- Employee and dependent healthcare
- 401(k) enrollment
- Equity opportunities
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