Technical Field Services Manager
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Job Description
Technical Field Services Manager overseeing team operations at OPTEL, a leader in traceability systems. Ensuring compliance with procedures while promoting team development and effective resource management.
Responsibilities:
- Responsible for leading the technical team and optimizing daily field operations.
- Ensures the efficiency of interventions, rigorous management of budgets and timelines, as well as strategic resource allocation.
- Oversees the team's skill development, complex problem solving, and the maintenance of a healthy work environment.
- Ensures that all activities are conducted in compliance with established procedures and company's social responsibility principles.
- Host scrums and ensure their efficiency.
- Structure and optimize procedures, ensure that they are rigorously followed and participate in their continuous improvement.
- Ensure efficient problem-solving process, participate in its optimization and ensure its implementation by the team.
- Participate in the development of solutions to the problems raised.
- Make sure budgets, timelines, and priorities are respected.
- Promote the appropriate use of the different tools in place.
- Ensure the quality of work and the individual and collective performance.
- Conduct individual performance evaluations and establish a development or recovery plan based on clear objectives.
- Identify training needs for the team in collaboration with the department Technical Coordinator.
- Report effectively and systematically the achievement of results of the team.
- Act as a mobilizing leader by promoting motivation.
- Offer the necessary support and mentoring in the achievement of set objectives.
- Promote a healthy work environment based on teamwork.
- Participate in the recruitment process in collaboration with the Human Resources Team.
Requirements:
- Experience in Customer Success, Account Management, or a client-facing commercial role involving complex products or solutions.
- Strong commercial instincts, with the ability to understand customer challenges, articulate clear business value, and convert insights into actionable recommendations and revenue opportunities.
- High level of comfort presenting to customers, facilitating discussions, and leading meetings with diverse stakeholders.
- Excellent relationship-building skills; able to earn trust through credibility, follow-through, and business understanding.
- Highly accountable and data-driven, with experience using Salesforce (or similar CRM) to manage pipelines, KPIs, and customer insights.
- Organized, proactive, and comfortable managing multiple accounts and priorities independently.
- Collaborative mindset and experience working cross-functionally across Sales, Product, and Operations teams.
- Bilingual French and English required.
- Strong curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
Benefits:
- Competitive compensation
- Flexible working hours
- Employee Assistance Program (EAP)
- Comprehensive group insurance plan
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