Technical Services Manager
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Job Description
Technical Services Manager overseeing technical aspects of gummy production at OLLY. Leading initiatives to ensure quality and efficiency while managing cross-functional teams.
Responsibilities:
- Provide day-to-day technical support for gummy manufacturing operations, helping to ensure safe, efficient execution and adherence to specifications.
- Lead structured investigations of process deviations, yield losses, and quality issues; identify root causes and implement corrective and preventive actions (CAPA) in partnership with Operations and Quality.
- Support pilot-to-production scale-up, verification/validation activities, and technical transfers; document learnings and ensure handoffs enable reliable execution.
- Identify and execute opportunities to improve critical process parameters, throughput, consistency, and cost; support savings and continuous improvement programs.
- Partner with Quality to develop and maintain in-process controls, procedures, and documentation to meet internal standards and applicable regulations.
- Support change control for formulations, materials, equipment, and process changes; assess technical risk and ensure changes are appropriately evaluated, documented, and communicated.
- Work closely with R&D, Quality, Supply Chain, and Commercial teams to align technical requirements with business goals and timelines.
- Train and coach operators and technical staff on process understanding, standard work, and problem-solving tools; contribute to a culture of continuous improvement.
- Track key process and technical performance metrics; create clear summaries and recommendations for leadership and cross-functional partners.
Requirements:
- Bachelor’s degree in Chemical Engineering, Food Science, Chemistry, or related technical field
- Experience supporting new line start-ups, commissioning/qualification, or rapid scale-up in a high-growth environment.
- Experience with technical documentation such as process specifications, control plans, SOPs, work instructions, and validation protocols.
- Familiarity with sensory, texture, and stability considerations in gummy products
- At least 5 years of applicable experience in food, nutraceutical, or consumer packaged goods manufacturing (or closely related industry).
- Hands-on technical knowledge of gummy (or similar confection/gel-based) manufacturing processes, including equipment, unit operations, and critical processing parameters.
- Demonstrated ability to lead projects and deliver results within a defined technical scope; comfortable leading cross-functional problem solving.
- Working knowledge of GMPs, food safety/quality systems, and regulatory expectations relevant to nutraceutical/food manufacturing.
- Strong analytical skills and structured problem-solving approach (e.g., DMAIC/PDCA, root cause analysis, statistical thinking).
- Strong data-driven problem-solving and troubleshooting skills, including the use of statistical analysis tools to analyze process performance, variability, and improvement opportunities
- Clear, concise written and verbal communication skills; able to translate technical detail into actionable recommendations.
- Ability to prioritize independently and manage multiple technical workstreams in a fast-paced environment.
Benefits:
- An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
- We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
- 4 weeks PTO + paid holidays + 12 Mental Health Days per year
- 100% Paid parental leave, Fertility + Adoption Benefits
- Annual Bonus
- 401(k) plan with Employer Match
- Hybrid Work + Wellness + Cell Phone Stipends
- Free product
- And much more!
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