Travel and Expense Operations Coordinator
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Job Description
Travel and Expense Operations Coordinator at Zillow managing corporate card and expense operations. Ensuring operational stability and compliance within the travel and expense program.
Responsibilities:
- Own day-to-day execution and operational stability across Corporate Card, Expense Operations, and Executive Aviation support
- Day-to-day maintenance and support of the Zillow Group corporate card and expense program, monitoring employee inquiries, providing assistance and identifying opportunities for enhancements
- Maintain audit-ready documentation, reporting accuracy, and timely issue resolution
- Monitor control adherence, identify gaps, and drive corrective actions to reduce compliance risk
- Track KPIs and operational metrics to ensure stable performance
- Provide day-to-day tactical oversight of the BPO team to ensure consistent execution
- Collaborate with Travel, Expense, and Card Program Managers to ensure operational continuity and risk mitigation.
Requirements:
- 2+ years of experience in Travel, Expense, Corporate Card, or Financial Operations
- Experience in finance operations, shared services, T&E, corporate card, AP/expense operations, or a control-focused operations environment
- Strong control orientation and comfort enforcing policy consistently and fairly
- Proven ability to drive accountability across partners
- Strength in operational governance: SLAs, workflows, documentation, and escalation management
- Clear written and verbal communication grounded in facts, context, and “the why”
- Strong attention to detail and comfort with recurring cycles and operational rigor.
Benefits:
- Equity awards based on factors such as experience, performance and location.
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