Travel Operations Coordinator
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Job Description
Travel Operations Coordinator at FlyFlat overseeing billing, payment workflows, and itineraries. Ensuring seamless client experiences and supporting a global travel operations team.
Responsibilities:
- Create and manage invoices using FreshBooks.
- Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
- Track and reconcile client payments across multiple methods.
- Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.
- Build polished, client-ready itineraries using Travefy.
- Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
- Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.
- Support execution of daily booking workflows and related tasks
- Ensure bookings and related operational actions are completed accurately and on time
- Follow internal SOPs and identify opportunities for process improvement.
Requirements:
- 1-2 years experience in travel operations, coordination or related roles.
- Prior experience with FreshBooks, Stripe, and/or other invoicing tools
- Familiarity with itinerary-building platforms (especially Travefy).
- Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
- Comfortable working in a remote, fast-paced environment.
- Strong organizational skills with attention to detail and accountability.
- Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
- Strong written and verbal English communication skills.
Benefits:
- Full Time, 5 days per week
- Compensation $500 - $800 per month depending on experience.
- Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs
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