Truck Line Representative
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Job Description
Truck Line Representative resolving delivery issues for Levin Furniture & Mattress, Ashley, and John V. Schultz teams. Supporting drivers, routes, and customers remotely.
Responsibilities:
- Assist delivery teams and customers with day-of-delivery issues
- Answer inbound truck-line calls from drivers supporting delivery teams in customers’ homes
- Resolve delivery issues while teams remain on site
- Monitor stop times and route progress to ensure timely deliveries
- Make routing and delivery decisions
- Reconcile completed deliveries, exchanges, and returns daily
- Document issues and resolutions in DispatchTrack
- Assist drivers with additional stop time and route delays during out-of-service moments
- Review and respond to accommodation requests by reviewing routes and capacity
- Perform other tasks assigned by team leadership
Requirements:
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Excellent verbal and written communication and listening skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork accurately, neatly, and efficiently
- Knowledge of software including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
- Ability to multitask in a fast-paced working environment
- Knowledge of GERS, Loft, WMS, Storis, and Salesforce systems preferred
- Ability to sit and reach at shoulder height regularly
- Ability to communicate effectively with customers and co-workers by telephone
- Ability to read documents and computer screens
- Ability to type information into a computer
Benefits:
- Paid training
- Growth opportunities and promotion from within
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401K
- PTO
- Generous employee discount
- Friendly, supportive work environment
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