VIP Account Manager
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Job Description
VIP Account Manager at Growe Talents focusing on high-value customer relationships and personalized services. Collaborating internally to enhance the VIP customer experience and align strategies with business objectives.
Responsibilities:
- Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
- Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
- Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
- Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
- Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
- Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
- Ensure all interactions with VIP customers comply with gaming regulations and company policies;
- Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.
Requirements:
- Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;
- Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
- Understanding of iGaming Industry KPI metrics and terminology;
- Analytical mindset with the ability to interpret data and trends;
- Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
- Regulatory compliance knowledge would be a plus as we work with sensitive information;
- Upper-Intermediate English or higher (both written and spoken).
Benefits:
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
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