Account Coordinator, AOG – Weekends
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Job Description
Account Coordinator overseeing AOG accounts at NTG, ensuring prompt customer service and managing logistics. Focused on maintaining high standards in a fast-paced environment.
Responsibilities:
- Act as the front-line resource to provide customer service on the assigned account(s)
- Sense of urgency is top priority when handling AOG business and former AOG experience is required to fulfill all duties as required
- Manage assigned account(s) load-board as it fits each account
- Ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates
- Provide proof of delivery to customers once the load has delivered
- Load quoting – extensive knowledge of specialized equipment types required to provide an appropriate quote
- Load coverage – cover all available loads using a selective list of vetted and trusted NTG carriers
- Vet all drivers prior to booking to ensure they can answer pre-pick questions and communicate in English
- Highway-verify all carriers and check their scores in our system prior to sending rate confirmation
- Monitor and manage account’s building, scheduling, and tracking responsibilities
- Every order is required an update at minimum every two hours (both carrier and customer communication confirmed)
- Every hot AOG orders require updates every hour (both carrier and customer communication confirmed)
- Help develop and execute the customer service expectations for all associated accounts
- Respond to all customer emails within the expected time window of the customer
- Proactive updates on all shipments are required – no AOG customer should be reaching out to NTG for an update
- Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
Requirements:
- Bachelor’s degree in Business or related field preferred but not required
- 1 year of transportation or logistics experience strongly preferred
- 1-2 years of experience working with AOG account management required
- Exceptional customer service and problem solving skills
- Competitive nature with a sense of urgency in a fast-paced environment
- Attention to detail and highly organized
- Team player with multi-tasking and prioritizing abilities
- MS Office proficiency and related computer knowledge
- Microsoft Excel experience preferred
Benefits:
- Full-time, benefits-eligible weekend position
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