Account Coordinator

Posted 87ds ago

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Job Description

Home-Based Account Coordinator supporting a growing U.S.-based business in the promotional products industry. Coordinating partner experience and reporting while working remotely from the Philippines.

Responsibilities:

  • Serve as the first point of contact for partners through shared and individual email inboxes
  • Support the Director of Partner Success by preparing and running daily reports
  • Analyze partner metrics and reporting data to create Business Reviews
  • Handle project management tasks and coordinate with internal departments as needed
  • Support partner onboarding by creating timelines, completing administrative tasks, and communicating with the Success Team
  • Participate in continuous training to support professional growth within the Success Team
  • Learn and apply company core values and promotional industry best practices in daily work

Requirements:

  • Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
  • 1–3 years of experience in Customer Service, Sales, Marketing, or direct promotional sales
  • Very proficient in written and spoken English
  • Strong customer orientation with the ability to adapt to different personalities and situations
  • Experience with inbound and outbound calls, customer retention, or inside sales is preferred
  • Experience using promotional industry software such as Sage, ESP, CommonSku, or Syncore (preferred)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Proficient in Google Workspace (Sheets, Gmail, Docs)
  • Basic familiarity with Adobe Illustrator, Photoshop, or Canva is a plus

Benefits:

  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses