Account Coordinator
Posted 61ds ago
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Job Description
Account Coordinator managing operational backbone of customer relationships at Crisp, leveraging AI to optimize grocery ordering and reduce food waste.
Responsibilities:
- Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback
- Drive core account workflows, create operational tickets, and push issues through to resolution
- Participate in live customer and internal meetings, take detailed notes, and document decisions and action items
- Maintain and update customer-facing materials and internal documentation
- Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows
Requirements:
- 2+ years of experience in Account Management, Customer Success or a similar client-facing role
- Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics
- Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira
- Experience with analytics tools such as Tableau or Power BI
- Proactive mindset with a strong bias toward action and commitment excellence
- Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment
Benefits:
- We are committed to transparency, diversity, and meritocracy
- Fostering an environment where every team member is empowered to make an impact

















