Account Director – CX
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Job Description
Account Director driving Infovista network automation software sales across AMER. Building CSP and enterprise relationships, pipelines, forecasts, and channel growth.
Responsibilities:
- Drive sales of the Infovista Platform in the AMER region, owning the entire quote-to-cash process
- Develop, expand, and elevate strategic relationships with major Communications Service Providers, Financial, Retail, Utilities, and Healthcare groups
- Develop and maintain relationships with key stakeholders at major customers and prospects
- Define and execute account sales strategies and business plans to drive growth and profitability
- Develop qualified pipelines and provide accurate forecasts
- Oversee Marketing and Demand Generation activities
- Drive VARs and channel partners to maximize coverage and grow sales
- Win new logos and maximize revenue from existing customers
- Convert leads to revenue and meet sales targets
Requirements:
- 3+ years’ experience in selling Enterprise Software to CSPs, FSI, Retail, Utilities & Healthcare groups
- Knowledge of the CX & Contact Center space
- Expert knowledge and practical experience of at least one major B2B sales methodology, preferably the SPICED Framework
- Track record of effective engagement with senior executives
- Ability to travel within the AMER region to meet customers
- Bachelor's in business studies
- Ability to assess customer requirements, identify business problems, and show proposed solutions
- Ability to influence by communicating ideas and technical concepts effectively
- Ability to adapt and work independently in a fast-paced environment
- Strong interpersonal, communication and negotiation skills
- Excellent organizational skills, self-discipline, and ability to multitask among numerous opportunities
Benefits:
- Flexible workplaces — adaptable work schedules, workspaces and locations
- Inclusive culture
- Sustainability — environmental, social & governance programs (ESG Group)
- Innovative environment — shape the future of next-generation networks
- Competitive compensation & benefits plans
- Career development plans
- Mandatory IT security training and ongoing security updates
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