Account Executive
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Job Description
Account Executive managing client relationships for self-insured benefit plans at Brighton Health. Focused on client satisfaction, retention, and proactive communication for long-term success.
Responsibilities:
- Own the day-to-day client relationship for an assigned book of business (1000+ subscriber accounts)
- Lead efforts to ensure client satisfaction, retention, and renewal
- Communicate proactively with clients to anticipate needs, provide timely updates, and deliver actionable insights
- Coordinate with Operations, Network Management, Analytics, Finance, Marketing, and Customer Service
- Develop a deep understanding of each client’s strategic business objectives
- Identify, escalate, and resolve issues, ensuring ownership through completion
- Advocate for client needs
- Leverage data and analytics to deliver insights
- Lead the development and execution of strategies to expand client engagement
- Maintain and update all client-related activities in Salesforce
- Represent Brighton Health at client meetings and industry conferences
Requirements:
- Bachelor’s degree in a related field
- Minimum 5 years of experience in account management (1000+ subscriber accounts) or a related field
- Proven track record in client retention and relationship management
- Excellent communication, interpersonal, and problem-solving skills
- Strong organizational and time-management skills
- Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Ability to travel 20%+
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Travel allowances
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