Account Manager – AI Software Platform
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Job Description
Account Manager facilitating customer success and collaboration with ZAUBAR's AI-driven AR platform for immersive experiences in tourism, education, and entertainment.
Responsibilities:
- Maintain customer relationships – Serve as the primary contact for our clients: from onboarding and ongoing support to strategic development.
- Manage projects – Ensure customers use our platform successfully by providing training, demos, and close collaboration.
- Upselling & cross-selling – Identify additional opportunities, advise customers, and place suitable add-ons.
- Measure success – Analyze usage and outcomes, collect feedback, and propose optimizations.
- Event presence – Represent customers at conferences, workshops, and industry events and expand networks.
- Bridge to the team – Work closely with Sales, Marketing, and Product to convey customer needs and requirements internally.
- Strategic consulting – Inspire customers on how to use AR and AI to tell new stories and open up markets.
Requirements:
- Customer focus – You are empathetic, service-oriented, and able to build trust and long-term relationships.
- Strong communication – Fluent in German and English, confident in presentations, skilled in negotiations, and persuasive in workshops.
- Experience – Professional experience in Account Management, Customer Success, or Sales—ideally in a SaaS or tech environment.
- Storytelling talent – You can explain complex technologies clearly and compellingly.
- Tech affinity – Enthusiasm for AR/VR, AI, and digital innovation; confident with Microsoft Office and common CRM systems (e.g., HubSpot, Pipedrive, Salesforce).
- Structure & drive – You are self-organized, keep an overview, and think in a solution-oriented way.
Benefits:
- Direct impact – Your work shapes our customers’ success and our growth.
- Flat hierarchies – Your ideas and initiatives are heard.
- Team spirit – Regular team events like AR scavenger hunts, bike tours, or parties.
- Flexibility – Results matter more than presence—work the way that suits you best.
- Berlin office – Creative workspace in the heart of the city, with unlimited coffee and tea.
- Cutting-edge technology – Work with state-of-the-art AR and AI platforms.
- Career prospects – Grow with us, develop your skills, and take on more responsibility in the medium term.
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