Account Manager
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Job Description
Account Manager serving telecommunications clients for Smart Circle, an outsourced sales and customer acquisition company. Managing campaigns, client relationships, operations, KPIs, and cross-functional execution remotely.
Responsibilities:
- Serve as the primary client contact, managing day-to-day communications, account needs, issue resolution, and campaign execution
- Oversee account operations, including onboarding/offboarding, assets, leads, permits, incentives, compliance, and troubleshooting
- Lead recurring client and field team calls; manage agendas, action items, recaps, and follow-up
- Partner with field leadership and internal teams on KPIs, program updates, expansion opportunities, and service delivery
- Maintain key account documentation, including SOPs and action item logs
- Identify opportunities to improve processes and systems
- Support additional projects and initiatives as needed
- Collaborate with Analytics, Finance, Compliance, Legal, and third-party sales offices
Requirements:
- 4 Year Degree
- 3+ years of project, campaign, or account management experience
- Telecommunications experience required
- Proven ability to manage client relationships and communicate effectively with stakeholders at all levels
- Strong organizational, time management, and project management skills
- Ability to manage multiple priorities and deadlines
- Demonstrated ability to deliver projects aligned with scope, timelines, and business objectives
- Proficiency in Salesforce, CRM/data dashboards, and project management tools such as ClickUp
- Strong proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
- Proactive, solution-oriented, and committed to continuous improvement
- U.S. work location requirement
Benefits:
- Bonus potential
- Vacation
- Sick leave
- Paid holidays
- Medical (with an HSA plan option)
- Dental
- Vision
- Company paid Basic Life insurance
- Opportunity to enroll in Voluntary Life plans
- Employee Assistance Program
- 401K with employer match
- Employee referral program
- Home office stipend
- Team building, growth, and development opportunities
- On-demand access to an LMS with courses for professional and personal development
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