Account Manager, Channel Partner
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Job Description
Account Manager focusing on partner-led growth strategy across the UK and Europe at Patch My PC, enhancing relationships with channel partners.
Responsibilities:
- Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact.
- Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner-led new business.
- Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go-to-market strategies.
- Retain responsibility for the end-customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner.
- Orchestrate partner-led opportunities end-to-end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams.
- Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers.
- Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.
Requirements:
- 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
- Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes.
- Proven ability to manage renewals, expansions, and complex deal cycles through channel partners.
- Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
- A growth mindset — open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment.
- High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).
Benefits:
- Internet Stipend
- Pension: 200% match up to 10%
- Death In Service & Income Protection
- Health & Wellness Benefit
- Annual Leave
- Holiday Days
- Volunteer Days
- Sick Leave
- Bereavement Leave
- Tuition Reimbursement
- Charitable Donation
- Matching Gym & Fitness Reimbursement
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