Account Manager
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Job Description
Account Manager for Kisi managing and growing customer relationships across SMB and Mid-Market segments. Driving retention and expansion in a fast-paced SaaS and physical security environment.
Responsibilities:
- Manage a portfolio of SMB and Mid-Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
- Build strong customer relationships through proactive communication, strategic business reviews, and operational support
- Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans
- Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions
- Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently
- Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee
- Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities
- Support onboarding coordination and customer adoption initiatives to improve long-term account health
- Meet and exceed monthly expansion and retention targets
- Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale
Requirements:
- 2–4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer-facing SaaS role
- Strong verbal and written communication skills in English
- Experience managing customer relationships, renewals, or expansion opportunities
- Comfortable working in a fast-paced startup or high-growth environment
- Strong organizational skills with the ability to manage multiple customer accounts simultaneously
- Experience using CRM systems such as HubSpot or Salesforce
- Ability to work cross-functionally with technical and non-technical teams
- Self-motivated with strong ownership mentality and accountability
- Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
- Experience with subscription-based software or recurring revenue business models is highly desirable
- Additional language fluency such as Spanish or French is highly desirable
Benefits:
- Freedom to work your way
- Strong sense of ownership
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