Account Manager – Corporate
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Job Description
Account Manager retaining and expanding enterprise SaaS clients for AlphaSense, an AI-powered market-intelligence platform. Driving adoption, renewals, stakeholder relationships, and account growth.
Responsibilities:
- Develop three-dimensional relationships with customers and key stakeholders to retain and grow the customer base
- Serve as Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions
- Collaborate with Account Executives to identify new business opportunities and expand client accounts
- Maximize retention rates across the book of business
- Drive adoption of AlphaSense solutions into other business units and exceed revenue goals
- Identify revenue at risk to prevent churn
- Forecast retention rates
- Understand client business structures, roles, projects, and performance metrics
- Cultivate relationships so AlphaSense is viewed as a business partner rather than a vendor
- Hold Business Reviews with key stakeholders
- Conduct proactive outreach with relevant materials and information
- Serve as a physical presence within clients through floor walks, lunch and learns, and similar activities
- Advocate for AlphaSense to clients and for clients within AlphaSense
- Acquire value stories and product feedback and circulate them internally to support product development, marketing, and sales
Requirements:
- Strong ability to develop instant rapport with new people
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Expertise in internal and external relationship management
- Strong business acumen
- Commitment to effective processes and tactics
- Intellectual curiosity and ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Exceptional oral, written, and presentation skills
- Ability to distill and explain complex issues in simple terms
Benefits:
- Performance-based bonus
- Equity
- Generous benefits program
- Equal employment opportunity and reasonable accommodation for qualified employees with protected disabilities
- AlphaSense never asks candidates to pay for job applications, equipment, or training
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