Account Manager, Healthcare
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Job Description
Account Manager providing end-to-end account support for VA and Medical Center customers. Collaborating with teams to ensure high-quality customer experiences and managing training for healthcare providers.
Responsibilities:
- Serve as the main interface for institutional customers through phone, email, and video conferencing
- Act as the primary customer contact for assigned accounts
- Conduct customer discovery and coordinate follow-up training (cold calling)
- Conducts and executes strategic sales to drive revenue growth and market expansion
- Travel on-site to provide high-quality training to healthcare providers
- Work collaboratively with Customer Service to resolve questions, issues, and complaints
- Convert prospects into active customers
- Represent CEFALY Technology at trade shows and medical conferences
- Generate new leads and maintain accurate contact information in Salesforce
- Responsible for maintaining and growing territory account specific targets
- Manage and maintained specific territory accounts throughout the entire sales cycle (prospecting, connecting, training, closing, follow-ups)
Requirements:
- Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
- Medical sales experience is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
- 3+ years of medical sales experience or working in a clinical environment patient facing is preferred
- Strong business acumen and sound professional judgment
- Excellent communication skills in written and spoken English, including grammar and professional tone
- Proficiency with Microsoft Excel, Word, and Outlook
- Experience using a CRM system; Salesforce preferred
- Ability to navigate remote customer environments and facility endpoints
Benefits:
- Health insurance (80% employer-paid)
- Employer-paid Dental and Vision
- IRA with company match (no vesting period)
- Paid PTO
- Paid company holidays
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