Account Manager
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Job Description
Account Manager responsible for Net Revenue Retention and customer expansion in a SaaS environment. Overseeing significant customer portfolios and collaborating cross-functionally to achieve targets.
Responsibilities:
- Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
- Identify up-sell and cross-sell opportunities and progress them to close
- Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
- Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
- Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
- Lead commercial conversations with customers — pricing, renewals, and contract changes
- Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
- Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working
Requirements:
- 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
- Proven track record of independently identifying and closing expansion opportunities
- Experience owning revenue targets (NRR, expansion, or renewals)
- Strong commercial acumen and negotiation skills
- Ability to manage multiple accounts and priorities effectively
- Experience working cross-functionally to drive customer outcomes
- Comfortable operating in an evolving, fast-paced environment
- Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)
Benefits:
- 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
- Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
- Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
- Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
- Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
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