Senior Account Manager
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Job Description
Senior Account Manager driving renewals and expansion across enterprise manufacturing accounts. Growing IntellaQuest’s QMS and EHS software adoption through proactive site and module expansion.
Responsibilities:
- Own renewals and retention across roughly 80 enterprise accounts
- Drive expansion through new modules and new sites via proactive outreach
- Run end-to-end sales cycles for new-site expansions with a sales engineer on module demos
- Build multi-threaded relationships from plant-level users to VP and C-suite stakeholders
- Partner with Implementation, Support, and Product to ensure clean handoffs and prevent onboarding or response-time issues from becoming churn risks
- Shape account planning, coverage, and renewal playbooks with the Account Management team
- Maintain CRM hygiene and accurately forecast renewals and expansion
- Report to the VP of Customer Experience
Requirements:
- 3-5+ years owning renewals and expansion, with a quota tied to upsell or cross-sell revenue
- Experience independently managing a large book of accounts and prioritizing by growth potential
- Ability to build credibility with VP and C-suite stakeholders at large companies
- Ability to push back on unreasonable requests with confidence
- Consultative selling skills, tying product capabilities to measurable customer outcomes
- Clear, energetic communication in live demos and customer conversations
- Ideally, quality, EHS, or industrial manufacturing experience
- Comfortable traveling up to 20%
- Proactive, solution-oriented, problem-solving mindset
- Ability to thrive in a small, growing, fast-paced, results-oriented environment
Benefits:
- Annual bonus
- Employer-paid benefits
- L&D stipend
- Incentive pay for eligible roles
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