Account Manager
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Job Description
Account Manager nurturing Japanese customer relationships for DoiT, a global cloud technology company. Driving retention, cloud growth opportunities, support resolution, and new-logo sales across APAC.
Responsibilities:
- Develop a deep understanding of DoiT’s business, cloud management platform, support, services, and customer needs
- Maintain ownership and context of assigned customers and communicate with vendor teams about value and revenue growth opportunities
- Manage customer support escalations through resolution and ensure high customer satisfaction
- Negotiate and close long-term commitments with key stakeholders
- Identify new workload opportunities within customers’ cloud environments and SaaS solutions
- Generate new-logo sales to expand the territory
- Establish a regular cadence with the full customer portfolio
- Aggregate customer feedback to align products and solutions with customer needs
- Provide customer feedback and requests to engineering teams and help prioritize development deliverables
- Deliver quarterly customer reviews covering project timelines, projected cloud-platform spending, and DoiT support and engagement
- Identify cost-optimization opportunities within customer cloud environments
- Work with cloud-vendor sales representatives on mutual customers
- Travel occasionally within Japan and the broader APAC region
Requirements:
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
- 3+ years of experience at a technology company
- Strong verbal/written communication skills in Japanese & English
- Strong technical skills enabling productive engagement with technical teams
- Ability to build influential relationships
- Excellent operational/administration skills
- Analytical and detail-oriented
- Ability to understand both the big picture and minutiae
- Desire to grow within the organization and continuously broaden skill sets
- Experience with AWS, GCP, or other major public clouds (bonus)
- Cloud Certifications, including AWS Cloud Practitioner or Google Cloud Digital Leader certifications (bonus)
- Additional languages (bonus)
- Native or near-native Japanese proficiency for candidates based in Thailand, Singapore, or Australia
Benefits:
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
- Remote work flexibility
- Schedule flexibility balancing work and home life
- Professional and personal skills development support
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