Account Manager, Sales
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Job Description
Account Manager responsible for maintaining communication and service execution for IntegriChain accounts. Focuses on customer engagement and retention within defined account portfolio.
Responsibilities:
- Serve as the primary point of contact for day-to-day account needs and inquiries
- Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts
- Track account activity and satisfaction through CRM and internal systems
- Manage and execute customer contract renewals within your territory, ensuring high levels of satisfaction and retention
- Build trust through consistent, helpful communication and dependable follow-up
- Maintain a regular touchpoint cadence (lightweight Business Reviews or check-ins) to ensure customer satisfaction and surface small-scale service gaps or needs
- Present ‘soft launch’ product offerings and campaign decks to generate interest, identify fit, and qualify leads
- Initiate warm prospecting conversations across current customer accounts by leveraging existing IntegriChain relationships
- Escalate at-risk accounts, service interruptions, or dissatisfaction indicators to internal leaders with urgency
- Introduce new or enhanced offerings using standardized decks and talking points as part of quarterly or campaign-based outreach
- Identify and qualify mild interest or customer fit for upsell opportunities and route to Account Management Leadership or Solutions SMEs for follow-up
- Utilize templated scripts and product materials to seed awareness and drive referrals for appropriate account coverage where warranted
- Act as a connector between the customer and internal IntegriChain teams (Engagement, Product, Support)
- Maintain clear documentation of interactions and outcomes for visibility across teams
- Collaborate with Account Management Leadership, Solutions, and Customer Engagement to align on customer journey transitions, renewals, and minor expansion activity
Requirements:
- 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus)
- Strong follow-up and responsiveness instincts with a service-first mindset
- Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items
- “Sales DNA”: ability to apply rigor and tenacity in approach, and can quickly assess and problem solve when needs are unmet
- Proficiency in CRM/sales tools; strong presentation and communication skills
- Bachelor's degree in Business, Life Sciences, or related field preferred (or equivalent experience)
- Ability to engage senior executives with confidence and credibility.
Benefits:
- Excellent and affordable medical benefits
- Non-medical perks including Student Loan Reimbursement
- Flexible Paid Time Off
- Paid Parental Leave
- 401(k) Plan with a Company Match to prepare for your future
- Robust Learning & Development opportunities including over 700+ development courses free to all employees
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