Account Manager
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Job Description
Partner Account Manager at Koala Health managing veterinary clinic partnerships. Focused on implementation and ongoing relationship management to enhance clinic operations.
Responsibilities:
- Own the implementation and ongoing relationship management for assigned clinic partners
- Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch
- Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment
- Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needs
- Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement
- Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership
- Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement
- Communicate partner feedback, trends, and opportunities clearly to internal stakeholders
- Maintain accurate documentation and reporting related to partner health, performance, and action plans
Requirements:
- 3 + years of experience in account management, customer success, operations, or practice management
- Experience working with external partners or clients in a relationship-driven role
- Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously
- Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff
- Strong organizational skills, attention to detail, and follow-through
- Comfort working cross-functionally in a fast-paced, evolving environment
- Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus
Benefits:
- Competitive base salary with equity opportunities
- Medical, dental, and vision insurance with partial dependent coverage
- Unlimited PTO and a 401(k) plan
- Supportive, collaborative team culture focused on impact
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