Associate Account Manager
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Job Description
Associate Account Manager retaining commercial and industrial waste-service customers for Republic Services. Using Salesforce, renewing contracts, and cross-selling recycling and waste solutions.
Responsibilities:
- Maintain and retain existing customers through proactive daily outreach
- Develop knowledge of company services, lines of business, pricing structures, and offers
- Perform contractual re-signs to extend customer relationships and increase profitability
- Respond to cancellation requests according to the established escalation policy
- Communicate with customers regarding company pricing initiatives
- Use Salesforce daily to schedule and document calls, meetings, and proposals
- Capture customer emails and minimize rate restrictions and customer credits
- Increase customer penetration by selling the full suite of Republic Services products
- Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships
- Perform other job-related duties as assigned
Requirements:
- High school diploma or G.E.D. (Required)
- 0–2 years of customer service experience (Required)
- Waste or transportation industry experience (Preferred)
- Ability to maintain customer relationships and retain business
- Ability to sell Republic Services’ full suite of products
- Salesforce proficiency for daily activity documentation
Benefits:
- Comprehensive medical benefits coverage, dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Opportunities to learn and grow within your role
- Investment in new tools and technology to do your job safely and effectively
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