Associate Account Manager
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Job Description
Associate Account Manager at Digital Remedy responsible for managing digital media campaigns across various platforms. Focused on client relationship management and campaign optimization.
Responsibilities:
- Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms
- Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance
- Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting
- Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs
- Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign
- Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams
- Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long-term growth
- Manage all assigned client accounts to contribute to monthly revenue goals.
Requirements:
- Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred)
- 0–1 plus years of client services, digital media, or advertising experience
- Excellent verbal and written communication skills, including strong phone and presentation abilities
- Strong customer-service mindset focused on satisfaction, resolution, and loyalty
- Strong analytical and problem-solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace
- Ability to assess large amounts of data and understand digital campaign performance
- Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)
Benefits:
- Retirement plan
- Life and disability insurance
- Health, dental and vision plans
- Flexible spending accounts
- Sick leave
- Vacation time
- Personal time
- Parental leave
- Employee stock purchase plan
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