Associate Account Manager
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Job Description
Remote Associate Account Manager managing client accounts to ensure customer satisfaction and resolve issues. Collaborating with teams to meet operational goals and achieving revenue-based quotas.
Responsibilities:
- Ensure that client's customers are satisfied with our client's services and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts
- Evaluate our client's customer needs and propose potential solutions
- Be a single contact for our client's customer
- Use data to fix customer concerns/roadblocks prohibiting satisfaction
- Manage external competitive pressures and handle objections
- Work with multiple partners, building relationships with decision-makers at all levels
- Manage sales territory and achieving monthly quotas
- Negotiate in tough situations
- Identify risk and barriers to success; develop contingency plans
- Identify opportunities for additional product or service sales
- Use data to help influence buying/renewal process
- Work with a team and report directly to a Sales Manager
- Deliver expert customer experiences…with a smile.
Requirements:
- 4+ years working in sales or account management
- Experience in high-volume calling
- Previous experience with sales and customer experience
- Enthusiasm for new technology
- MS Office experience
- Experience working with Salesforce.com or similar Client Relationship Management tool
- Experience making decisions under conditions of uncertainty or limited data
- Experience providing and implementing solutions when needed
- Proficiency in fast-paced multi-tasking
- Must reside in the United States and have a valid U.S. address for residence
Benefits:
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early" when you want it
- Company networking opportunities with organized groups
- Health and wellness programs with trained partners
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise
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