Associate Customer Account
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Job Description
Associate, Customer Account supporting Account Management at Nestlé USA. Managing customer trade deductions and enhancing distributor coordination for better sales outcomes.
Responsibilities:
- Support trade deduction analysis, reconciliation, workflow administration, and documentation
- Manage customer post-audit claims
- Research and resolve deduction discrepancies
- Drive collection of unauthorized deductions and credits
- Support customer metric forecasting, off-invoice trade events, planning tool inputs
- Reconcile customer forecasts with Nestlé internal forecasts
- Coordinate with Nestlé Retail Services on logistics and distribution activities
- Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records
Requirements:
- Bachelor’s degree preferred, or 1–2 years of relevant professional experience
- Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred
- Strong organization, time management, attention to detail, and accuracy
- Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools
- Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners
Benefits:
- Performance-based incentives
- 401k with company match
- Healthcare coverage
- Broad range of other benefits
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