Associate, Labor Relations Specialist – HR Services
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Job Description
Associate Relations Specialist providing timely advice for manager and associate issues. Supporting human resources in non-union and unionized settings with legal and policy guidance.
Responsibilities:
- Provide timely advice and consultation to support consistent resolution of manager, associate, and labor issues.
- Assist managers with diagnosing and resolving issues through proper questioning and risk assessment.
- Educate managers on low/medium level risk issues by providing consultation and coaching regarding policy interpretation, collective bargaining agreement interpretation and administration.
- Maintain a current working knowledge of legal guidelines and Ministry policies and practices.
- Communicate with and influence manager regarding enforcement and consistent application of company policies & procedures.
- Investigates low/medium level risk issues by establishing investigation plan, assembling all relevant facts, and interviewing subject and/or case critical witnesses.
- Collaborate with multiple stakeholders while maintaining confidentiality of complex and highly sensitive subject matter.
- Handle complex and emotionally charged issues with composure.
- Effectively utilize computer systems to capture facts and pull data for risk assessments and trends.
- Partner with the Leave of Absence team to gather pertinent information and ensure compliance met for accommodations.
Requirements:
- 4 year/ Bachelors Degree Field of Study: Human Resources or equivalent accepted.
- 2 years of Human Resources experience.
- Excellent customer service, communications, and interpersonal skills.
- Excellent listening skills and ability to probe based upon responses provided.
- Excellent oral and written communication skills including the ability to organize and present information in a clear and concise way.
- Ability to build rapport and communicate challenging information effectively.
- Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information, preparing detailed documentation and maintaining files in preparation for potential future claims.
- Reasoning ability that includes strong problem solving and conflict resolution skills required.
- Ability to maintain highly confidential information.
- Knowledge of Federal and State Employment Law.
Benefits:
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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