Senior HR Services Coordinator – Quality and Training
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Job Description
Senior HR Services Coordinator performing audits and supporting HR transactions for Amentum. Contributing to data management and employee lifecycle processes in a remote capacity.
Responsibilities:
- Execute, validate, and audit complex HR transactions in ADP and Workday, ensuring accuracy and compliance with internal protocols.
- Oversee technical execution of employee lifecycle processes such as onboarding, transfers, promotions, terminations, compensation actions, etc., ensuring effective operations.
- Address escalated inquiries and technical HRIS issues.
- Conduct periodic audits and reconciliations between ADP, Costpoint, and Workday to confirm and maintain data consistency across systems.
- Create and deliver training plans for end users to improve their knowledge and skills.
- Perform case reviews to ensure production and quality standards are met, providing timely feedback and coaching to maintain or exceed performance metrics.
- Create, test, evaluate, and update Standard Operating Procedures for the HR Shared Services team.
- Handle verbal and written employment and salary verification requests for third parties, current or former employees on an as-needed basis (i.e. lending verification, immigration letters, legal request, etc.).
- Process unemployment claims and hearing notifications in coordination with HR Business Partners in Experian Employer Services (Hamlet).
- Assist with personnel file request (i.e. legal subpoena request).
Requirements:
- High school diploma or equivalent required.
- 3 years relevant HR administrative/support role experience required.
- Three or more years of experience in training and quality required.
- Experience with Workday, ADP, and Deltek Costpoint, or comparable complex system required.
- ServiceNow or case and knowledge management experience preferred.
- Government contracting experience preferred.
- US Citizenship is required to apply.
Benefits:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance
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