HR Shared Services Lead
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Job Description
HR Shared Services Lead building a new centralized HR function for a leading global tools company. Directing service delivery and employee experience improvements for operational excellence in Poland.
Responsibilities:
- Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
- Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
- Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
- Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
- Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
- Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
- Ensure adherence to local labor laws and HR policies across all regions served by the shared services team.
- Partner with HR Business Partners, Centers of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
- Mentor and coach team members to foster growth and ensure high engagement within the team.
Requirements:
- Fluent English and one of the following languages: Polish, German, French, Italian, Czech, Spanish or Dutch
- Demonstrable leadership experience and people management skills in HR operations or shared service center
- Demonstrated ability to drive efficiency and operational excellence
- Proven expertise in leveraging HRIS systems to support shared services delivery
- Strong data-driven mindset with excellent problem solving and decision making skills
- Experience in global HR operations, process improvement, and change management initiatives is preferred.
- Bachelor’s degree in Human Resources, Business Administration, or a related field
Benefits:
- Private medical care
- Life insurance subsidized by employer
- Private pension (3.5% employer contribution); enrollment possible after 3 months of employment
- Multicafeteria system – MyBenefit
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