Bilingual Internal Business Development Manager
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Job Description
Bilingual Internal Business Development Manager driving Manulife Travel Insurance sales across Quebec agencies. Support and train travel advisors while managing key agency relationships.
Responsibilities:
- Manage and grow an assigned portfolio of travel agencies and key accounts
- Identify and develop new business opportunities with agencies not currently supported
- Lead contract discussions, onboarding, and renewals in collaboration with internal partners
- Act as a trusted advisor to agency leaders on travel insurance sales strategies and business planning
- Design and deliver engaging virtual training sessions for travel advisors, managers, and independent contractors
- Facilitate new-hire training, product launches, and ongoing skill-development sessions (one-on-one and group)
- Use a variety of modern, creative training methods to motivate and engage adult learners
- Ensure all learning experiences are high-quality, relevant, and aligned with partner needs
- Partner with National Client Managers to meet required training commitments per client
- Maintain a weekly activity and sales log to track engagement and outcomes
- Participate in bi-weekly national and departmental meetings
- Proactively address issues or concerns, working toward positive and respectful resolution
- Maintain working knowledge of provincial licensing requirements across Canada
- Contribute to national and regional travel insurance sales plans
- Support national meetings, conferences, and partner events (virtual and occasional in-person)
- Participate in the planning and delivery of national and regional partner events
- Support strong partner experiences and positive Net Promoter Score (NPS) outcomes
Requirements:
- 3–5 years of experience working with travel insurance products
- Strong facilitation, presentation, and training delivery experience
- Proven ability to manage multiple priorities in a dynamic environment
- Experience delivering large-group training sessions (minimum 2 years)
- Knowledge of adult learning principles
- Ability to work independently from a home-based office
- Willingness to travel occasionally, as required
- Communicate in English and French to support clients from various provinces outside of Québec.
Benefits:
- health, dental, mental health, vision insurance
- short- and long-term disability
- life and AD&D insurance
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal and sick days
- full range of statutory leaves of absence
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