Business Development Center Sales Coordinator
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Job Description
Sales Coordinator generating high-quality appointments for vehicle buyers from a remote location while maintaining customer relations and CRM records.
Responsibilities:
- Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
- Respond to customer inquiries from the CRM within 15 minutes during store hours.
- Engage leads using professional phone, email, and text communication.
- Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
- Follow dealership-provided communication templates and telephone word tracks.
- Maintain accurate records of all customer interactions in the CRM system.
- Make 50 - 100+ outbound contacts daily to support appointment goals.
- Attend team meetings, required training, and ongoing professional development sessions.
- Take on additional duties and special projects as assigned.
Requirements:
- High school diploma or equivalent required.
- Call center, customer service, or sales experience required.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working independently in a remote setting.
- Tech-savvy and experienced with CRM tools (or willing to learn quickly).
- Flexible schedule availability, including some weekends.
- Collaborative mindset – ability to work effectively with team members at all levels.
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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