Business Development Representative
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Job Description
Business Development Representative sourcing and qualifying high-risk DTC merchants for Phoenix's AI commerce platform. Running discovery conversations and building predictable outbound pipeline.
Responsibilities:
- Source and qualify high-risk DTC merchants doing $150K+ in monthly revenue (GMV)
- Run first-call discovery conversations and build the case for Phoenix's platform
- Build and maintain target account lists across DTC verticals including nutraceuticals, supplements, skincare, clothing, accessories, and subscription or continuity offers
- Prospect merchants through cold calls, email, LinkedIn, SMS, and industry communities
- Research accounts before outreach, including offer type, funnel structure, checkout stack, ad channels, and operational pain
- Maintain daily and weekly activity to produce predictable pipeline
- Test, measure, and iterate on messaging, sequences, and channel mix
- Qualify prospects against volume, business model, current stack, processing setup, growth constraints, timing, and decision process
- Diagnose declined transactions, chargeback exposure, checkout conversion loss, stockouts, fulfillment breakdowns, and fragmented tooling
- Document findings for Account Executives and manage clean hand-offs
- Disqualify prospects honestly when Phoenix is not the right fit
- Develop command of direct response commerce, including offer structures, upsells, subscriptions, LTV, CAC, and margin
- Explain how Phoenix's storefront, checkout, payments, and operations layers solve merchant problems
- Hold credible conversations with founders, heads of ecommerce, and operations leaders
- Bring competitive and market intelligence to Sales, Marketing, and Product
- Keep CRM data accurate, current, and complete
- Report on activity, conversion rates, and pipeline contribution
- Partner with Account Executives on account strategy
- Contribute to the sales playbook, sequences, and enablement material
Requirements:
- 3+ years in sales development
- Demonstrated record of consistently generating qualified pipeline and meeting or exceeding quota
- Ability to run a discovery conversation and uncover business pain, not simply book a meeting
- Excellent written communication — you can write cold email that earns replies
- Strong phone presence and genuine comfort with high-volume cold calling
- Working command of CRM and outreach tooling such as HubSpot
- Ability to research accounts and personalize outreach at volume
- Business acumen strong enough to hold a substantive conversation with a founder or operator
- Resilience, self-direction, and coachability in a fast-moving environment
- Experience selling into ecommerce, DTC, direct response, payments, or SaaS
- Familiarity with Shopify, WooCommerce, ClickFunnels, Checkout Champ, Konnektive, Sticky.io, or similar platforms
- Understanding of high-risk merchant categories and the processing challenges they face
- Experience selling to founder-led businesses and owner-operators
- Experience at an early-stage or high-growth company where the playbook was still being written
- Track record of building an outbound motion from scratch rather than inheriting one
- Experience carrying a pipeline or revenue-influenced quota rather than a pure meetings quota
Benefits:
- Uncapped on-target earnings of $150,000–$180,000
- Equity participation
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