Client Engagement Partner

Posted 18hrs ago

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Job Description

Client Engagement Partner delivering personalized banking service, transactions, and account support. Building customer relationships and processing consumer loan requests for Luminate Bank.

Responsibilities:

  • Deliver a high-quality, personalized customer experience through prompt responses, efficient issue resolution, and seamless in-branch and digital service
  • Perform accurate banking transactions, including teller functions, while complying with bank policies and regulatory requirements
  • Open and service consumer and business accounts
  • Manage account maintenance requests, problem resolution, and fraud-related inquiries
  • Engage customers in needs-based conversations and recommend appropriate products and services
  • Support relationship deepening through consultative cross-selling
  • Provide information about bank products, services, and digital banking tools
  • Maintain organization and operational discipline for daily branch activities
  • Collaborate with team members to ensure consistent service delivery
  • Assist with branch initiatives, customer outreach, and community involvement
  • Process and close consumer loan requests, including installment loans and home equity lines of credit

Requirements:

  • One year of customer service, providing a high-quality experience
  • Proficient with Microsoft Office programs, or ability to learn them quickly
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize items based on customer needs
  • High school degree or equivalent

Benefits:

  • Competitive compensation reliant on ability and experience
  • Excellent benefits package including health, dental & vision
  • Life and AD&D Insurance
  • Additional voluntary benefit possibilities
  • 401K with robust company match
  • Flexible PTO program
  • Opportunity to work for the Midwest’s fastest growing lender