Client Operations Associate
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Job Description
Client Operations Associate directly interfacing with clients at fintech company River. Analyzing client inquiries and improving business processes for better service and efficiency.
Responsibilities:
- Directly interface with clients to manage questions and feedback about our products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine the business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and our various internal teams to support business needs, improve the product, and enhance the client experience
Requirements:
- Ability and interest to work in a fast-paced fintech startup environment
- High agency self starter
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Great communicator, conversationalist
- Highly adaptable; able to shift focus on the fly and balance many tasks
- Ability to identify trends in data and make decisions based on analyses
- Excel/Google Sheets, SQL, product management experience a plus, but not required
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Benefits:
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option
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