Client Success Manager
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Job Description
Manager, Client Success leading client relationships focused on revenue growth and client satisfaction. Working with clients and internal teams at a digital experience agency.
Responsibilities:
- Manage a portfolio of client accounts.
- Maintain account health, retention, and client satisfaction.
- Serve as the day-to-day relationship lead across active engagements.
- Support account planning and identify opportunities for expansion.
- Ensure client priorities remain aligned with business objectives and Verndale commitments.
- Identify opportunities for additional services and solutions.
- Help develop account plans that align client goals with Verndale capabilities.
- Collaborate with internal teams to shape proposals and recommendations.
- Coordinate key client interactions across the Verndale team to ensure clients experience Verndale as one team.
- Monitor account performance, forecasts, and delivery progress.
- Support renewal discussions and account planning efforts.
Requirements:
- 5-8 years in Client Success, Account Management, consulting, agency, technology, or professional services environments.
- Experience managing portfolios of clients focused on digital services and/or eCommerce solutions, including web, platform, or commerce implementations with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or BigCommerce.
- Experience supporting complex client engagements.
- Strong communication and relationship management skills.
- Comfortable coordinating across multiple teams and workstreams.
- Organized, proactive, and able to manage competing priorities.
- Bachelor's degree or equivalent experience preferred.
Benefits:
- Generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
- Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs.
- Regular training and professional development to move careers forward.
- Support for a healthy work/life balance.
- Fully remote enabled and embrace the evolving definition of the workplace.
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