Clinic/Provider Partnerships Analyst
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Job Description
Clinic/Provider Partnerships Analyst at VCU Health leads contact center performance analysis and collaborates with teams on action plans. Fostering customer service excellence and supporting health care operations in a remote capacity.
Responsibilities:
- Leads the gathering and interpretation of contact center performance and quality data
- Collaborates with department and clinic leadership to develop proactive action plans for MCV departments and clinics
- Interfaces directly with department and clinic management to guarantee routine and emergent provider needs are met in a quick and efficient manner
- Fosters a world-class customer service environment while promoting collaboration within and among VCU Health departments and clinic operations
Requirements:
- Minimum 2-3 years of progressively responsible positions in health care administration in a university or hospital setting
- Advanced proficiency in Microsoft Office
- Three (3) years’ experience in progressively responsible positions in health care administration in a university or hospital setting (preferred)
- Advanced experience using business intelligence tools, i.e. Cognos, Avaya, Power BI, Tableau (preferred)
- Bachelor’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program (required)
- A combination of education and experience may be considered in lieu of the degree
- Master’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program (preferred)
- Must be willing and able to travel (15-20%) as needed
- Strong interpersonal skills to assist, support and collaborate with a variety of work teams
- Strong analytical and critical thinking skills to assist in the development and execution of new and ongoing engagements
- Ability to manage and be responsible for shifting business priorities, demands and timelines
- Ability to deliver clear and concise presentations and communicate effectively both verbally and in writing with a variety of key stakeholders
- Advanced proficiency in Microsoft Office.
Benefits:
- N/A
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