Commercial Account Manager
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Job Description
Commercial Account Manager responsible for managing Commercial accounts and driving adoption and renewal at Agiloft, a leader in CLM software solutions.
Responsibilities:
- Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion
- Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth
- Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization
- Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability
- Clearly communicate Agiloft’s value proposition and leverage internal resources as needed
- Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives
- Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloft’s capabilities with their goals
- Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences
- Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs
- Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management
- Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes
- Manage expansion opportunities from identification through close
- Maintain accurate records of account activities, opportunities, and sales forecasts
- Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy
- Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap
- Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging
- Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities
Requirements:
- 2–4 years of experience in SaaS sales or account management, with a preference for experience in Contract Lifecycle Management (CLM) or related systems
- Proven ability to manage accounts and execute cloud-based SaaS sales cycles using a structured sales methodology (e.g., MEDDPICC)
- Experience with value selling, upselling, and cross-selling techniques that drive revenue growth
- Strong negotiation skills within complex sales processes
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to build and maintain strong relationships with functional, senior, and executive stakeholders
- Strong problem-solving skills with the ability to align business requirements with technical solutions
- Highly organized and detail-oriented
- Proficiency with Microsoft Office, CRM, and web conferencing tools
- Willingness to travel
Benefits:
- floating holidays
- quarterly, no-questions-asked wellness day
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