Customer Account Manager
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Job Description
Customer Account Manager managing B2B accounts for cloud services provider. Focused on upselling and cross-selling Intermedia's hosted solutions in a fast-paced environment.
Responsibilities:
- Support and manage an identified book of business for Intermedia’s hosted solutions.
- Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
- Research and detect upsell and cross-sell opportunities within your named account list.
- Prevent accounts from churn through effective account management, and problem solving.
- Prioritize work to achieve/exceed quota.
- Prepare and deliver proposals, presentations as needed.
- Provide on-line demonstrations of Intermedia’s services.
- Assist customers with request for platform migrations, and plan changes.
- Provide technical information for Intermedia products and services.
- Work with internal partners on cross-sell opportunities as needed.
- Work cross-functionally with on-boarding team to ensure client account changes are successful.
Requirements:
- 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
- Ability to build and foster client relationships via the telephone.
- History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
- Value-based selling through ROI and high-value add to customers.
- Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
- Experience in identifying and building relationships at all levels within an organization.
- Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
- Passion, drive, and the desire to be part of a growing team.
- Solid oral and written communication skills merged with diligent follow-up habits.
- Capacity to multi-task while focusing on each task with great detail.
- Self-motivated, energetic, organized, results-oriented individual with a positive outlook.
- Salesforce.com or other CRM use experience
- Supported small and medium B2B customers with varied technical knowledge.
- Strong analytic and MS Excel skills a plus
- Familiar with Challenger Sales Methodology
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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