Customer Account Manager
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Job Description
Customer Account Manager for GCG's Cable Assembly team, managing customer communications and sales order processing. Supporting product launches and maintaining relationships to improve sales.
Responsibilities:
- Serve as primary contact for all customer communications
- Process RFQ’s, follow to completion
- Support new product launch, coordination and management
- Communicate order status to customers in a timely manner
- Follow the RMA process
- Update customer communication log as needed
- Run reports on delivery performance, open orders, and other data as required
- Build and maintain customer relationships to increase sales
- Identify customer and market trends
- Assist other departments as needed, interacting heavily with the Customer Service team
- Complete all corporate training requirements
- Comply with ISO-9001 quality standards
- Set and track personal & business goals
Requirements:
- Customer Service/Account Management experience in production or manufacturing industry required
- AS degree or 3-5 years experience in customer service/account management related function preferred
- Strong written and verbal communications
- Experience in an electronics-manufacturing environment preferred
- Demonstrated experience with Windows and MS-Office (MS-Excel, MS –Word, MS-Outlook)
- Experience using an ERP system
- Ability to manage multiple tasks effectively
- Strong organization and attention to detail
Benefits:
- Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
- PTO plan with company paid holidays (7)
- 401K with employer contribution
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