Enterprise Relationship Manager
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Job Description
Enterprise Relationship Manager focused on revenue growth for Ceros. Managing relationships with major brands and driving expansion within existing accounts.
Responsibilities:
- Own the full expansion cycle: create pipeline → close → expand→ renew within existing enterprise accounts
- Proactively source new opportunities across business units, teams, and geographies
- Build and execute strategic account plans grounded in org mapping, whitespace analysis, and clear growth hypotheses
- Multithread across marketing, design, product, and executive stakeholders to increase deal size and account penetration
- Own commercial outcomes for assigned accounts, including expansion, retention, risk identification, and forecasting
- Partner closely with Customer Success to align expansion with renewal strategy and long-term account growth
- Lead consultative, value-driven sales cycles tied to measurable business outcomes
- Run compelling demos, pilots, and POCs that validate new use cases and accelerate adoption
- Navigate complex enterprise procurement, legal, and stakeholder environments
- Maintain strong pipeline discipline and deliver accurate forecasts
- Act as the voice of the customer—bringing insights back to Product and GTM teams, especially as we evolve our AI offering
Requirements:
- 3–7+ years of quota-carrying SaaS sales experience, including selling into enterprise organizations
- Proven success driving expansion revenue (upsell/cross-sell) within existing accounts
- Experience managing account retention and mitigating churn risk in a subscription or SaaS environment
- Experience navigating complex, multi-stakeholder deals and building relationships across an organization
- Ability to identify and create new opportunities within accounts through structured account planning and org mapping
- Strong execution of consultative sales cycles, including engaging executive stakeholders
- Familiarity with CRM tools like Salesforce or HubSpot
- Experience selling marketing, creative, or adjacent technology preferred
- AI-forward in your workflow—using AI tools to improve prospecting, personalization, and efficiency
- High ownership mindset with the ability to operate autonomously
Benefits:
- Global remote-first organization
- Stock options
- Premium health insurance
- 401K matching
- Paid parental leave after a year of employment: 16 weeks for primary caregivers, 4 weeks for secondary caregivers
- Flexible vacation days
- Paid Sick days
- Stipend for your home office setup
- Excellent gear (Macbook Air, external monitor, etc.)
- Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
- Unlimited access to co-working spaces around the globe
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