Customer Care Specialist I – Contract
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Job Description
Customer Support Specialist engaging with clients via phone, email, or chat to resolve issues and gather feedback. Assisting customers with needs and recommending products or services.
Responsibilities:
- Engage with Customers: Handle inbound and outbound calls based on your assignment.
- Learn & Grow: Successfully complete training and stay updated with ongoing learning.
- Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
- Protect Customer Data: Ensure security and privacy for every interaction.
- Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
- Track Performance & Improve: Monitor individual performance and contribute to team success.
- Make an Impact: Participate in outbound calls as needed to meet client objectives.
- Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.
Requirements:
- High School Diploma/GED required
- 0-2 years experience (Customer service, banking, or retail experience is a plus!)
- Strong multitasking abilities
- Attention to detail
- Excellent communication & interpersonal skills
- Basic computer knowledge
- Willingness to learn & grow with ongoing training
Benefits:
- medical, dental and vision coverage
- 401K
- generous PTO allowance
- life insurance
- employee assistance
- pet insurance
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