Customer Service Representative, Phone Support
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Job Description
Customer Service Representative managing inbound calls for US operations. Provide administrative support, ensuring customer satisfaction and coordinating with internal departments in a remote setting.
Responsibilities:
- Answer and manage inbound calls daily in a professional and friendly manner
- Route calls to the appropriate team members and take accurate messages when needed
- Respond to basic customer inquiries and provide general company information
- Assist with simple administrative tasks such as data entry, updating records, and email follow-ups
- Coordinate with internal departments (logistics, operations, finance) to ensure timely communication
- Maintain call logs and documentation of customer interactions
- Support scheduling and basic coordination tasks as assigned
- Ensure high customer satisfaction through clear and professional communication
Requirements:
- At least 2 years of experience in customer service, virtual assistance, or call handling
- Excellent English communication skills (clear, neutral accent preferred)
- Strong phone etiquette and customer service experience
- Comfortable working US business hours
- Strong organizational and multitasking skills
- Reliable internet connection and quiet home office setup
- Experience with VoIP systems, CRM tools, or phone platforms (e.g., OpenPhone or similar) is a plus
- Ability to grow with the company and take on additional responsibilities over time
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