Customer Support Representative
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Job Description
Customer Support Representative at Helpware providing assistance and support for website users in Ukraine. Handling inquiries and resolving issues for a global clientele through various communication channels.
Responsibilities:
- Providing Customer Support for the website users
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
Requirements:
- Excellent written skills in English
- Experience in the Client support area will be a plus
- Basic technical background (strong experience in using apps)
- Proactive approach, empathetic individuals, problem-solving skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Competitive compensation linked to EUR rate
- Medical insurance after the trial period
- English classes
- Shifts between 8am - 10pm (includes 8 working hours + 1 hour break.)
- Corporate training and parties
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