Digital Account Manager
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Job Description
Digital Account Manager managing influencer and UGC campaigns for Insense, a SaaS-enabled marketplace connecting eCommerce brands with creators. Driving client growth, campaign delivery, and paid social performance.
Responsibilities:
- Act as the main point of contact for clients from onboarding through campaign execution
- Build trust-based client relationships and deliver ongoing value
- Address client concerns, solve challenges, and support satisfaction and retention
- Identify upsell and cross-sell opportunities
- Oversee end-to-end influencer campaign execution
- Coordinate with Influencer Marketing Managers to source and match creators to campaigns
- Manage campaign timelines, budgets, and deliverables
- Maintain timely communication with clients and internal stakeholders
- Guide brands in developing ad creative concepts for influencer marketing and paid social campaigns
- Collaborate with Creative Strategists and Motion Designers to refine briefs and provide actionable feedback
- Work with Paid Media Specialists to optimize content for performance marketing objectives
- Ensure creators produce high-quality content aligned with brand guidelines
- Coordinate post-production and final creative asset delivery
- Provide structured feedback to creators and production teams
Requirements:
- 4+ years in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing role
- Strong digital marketing expertise, including influencer marketing, UGC, and paid social
- Exceptional project management and organizational skills, with ability to handle multiple campaigns simultaneously
- Excellent client communication and relationship-building skills
- Comfortable working in a fast-paced, collaborative environment with cross-functional teams
- Detail-oriented with a problem-solving mindset
- Availability from 9 am to 6 pm EST
- Bonus: Experience working in a startup or fast-growing company
- Bonus: Familiarity with influencer marketing platforms or paid media strategies
- Must work as an independent contractor and manage own taxes and local contributions according to local regulations
Benefits:
- Full-time, fully remote work arrangement
- Contractor arrangement with flexibility to manage local taxes and contributions according to country regulations
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