Digital Account Manager
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Job Description
Digital Account Manager managing client relationships and influencer campaigns for Insense, a TikTok and Meta creative partner. Coordinating creators, paid social, budgets, and content delivery.
Responsibilities:
- Act as the main point of contact for clients from onboarding through campaign execution
- Build trust-based client relationships by understanding objectives and delivering value
- Address client concerns, solve challenges, and support satisfaction and retention
- Identify upsell and cross-sell opportunities
- Oversee end-to-end execution of influencer campaigns
- Coordinate with Influencer Marketing Managers to source and match creators
- Manage campaign timelines, budgets, and deliverables
- Maintain timely communication with clients and internal stakeholders
- Guide brands in developing ad creative concepts for influencer marketing and paid social campaigns
- Collaborate with Creative Strategists and Motion Designers to refine briefs and provide feedback
- Work with Paid Media Specialists to optimize content for performance marketing objectives
- Ensure creators produce high-quality content meeting brand guidelines
- Coordinate post-production and final creative asset delivery
- Provide structured feedback to creators and the production team
Requirements:
- 4+ years in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing role
- Strong digital marketing expertise, including influencer marketing, UGC, and paid social
- Exceptional project management and organizational skills, with ability to handle multiple campaigns simultaneously
- Excellent client communication and relationship-building skills
- Comfortable working in a fast-paced, collaborative environment with cross-functional teams
- Detail-oriented with a problem-solving mindset
- Experience working in a startup or fast-growing company is a bonus
- Familiarity with influencer marketing platforms or paid media strategies is a bonus
- Availability from 9 am to 6 pm EST
- Must be based in LATAM under a contractor agreement and manage own taxes and local contributions according to local regulations
Benefits:
- Fully remote work arrangement
- Full-time employment
- Contractor arrangement
- Remote-first company environment
- Access to work with a company that is an official creative partner of TikTok and Meta
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