Director – Client Engagement
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Job Description
Remote Director leading client engagement and team performance for Med-Metrix’s healthcare revenue operations. Managing hospital receivables, client inquiries, compliance, and internal controls.
Responsibilities:
- Provide leadership to maintain the team’s daily performance excellence while enhancing client relationships
- Provide assistance and resolution to external and internal client inquiries
- Prepare reports or logs as required
- Act as a technical expert regarding financial class responsibility and answer questions from clients and team members
- Maintain current working knowledge of healthcare issues and regulations, especially government payors and managed care contracts
- Collaborate with Operations to ensure proper internal controls and operating procedures are followed
- Analyze and solve problems quickly and thoroughly
- Establish realistic goals and priorities aligned with organizational objectives
- Adhere to company policies, standards of business conduct, applicable laws, regulations, and governance/compliance programs
- Report policy, procedural, internal control, legal, and regulatory violations through the company Help Line or other available mechanism
- Assist with internal control failure remediation efforts
- Learn internal control responsibilities through training and instruction
- Be accountable for internal control performance, implementation, change management, and self-assessment within the area of responsibility
- Communicate concerns about internal control design or performance and process changes to management
- Establish accountability for internal control performance and promote effective internal control practices
- Ensure remote client access is disabled for terminated or transferred employees when applicable and in a timely manner
- Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
- Understand and comply with Information Security and HIPAA policies and procedures
- Limit viewing of protected health information to the minimum necessary
- Perform other duties as assigned
Requirements:
- Bachelor’s Degree required
- Minimum 10 years of experience in a hospital business office setting or similar setting
- Minimum 7 years of experience managing hospital receivables in an acute care setting or equivalent
- Prior management experience required
- Knowledge of governmental, legal, and regulatory provisions related to collection activity
- Knowledge of insurance company practices regarding reimbursement
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills and ability to communicate well at all levels of the organization
- Strong problem-solving and creative skills
- Ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability, with a strong sense of urgency and results orientation
- Excellent written and verbal communication skills required
- Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
- Ability to follow directions, collaborate with others, and handle stress
Benefits:
- Occasional travel to client sites
- Employer-provided or required access to a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
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