Director, Field Operations – Service Delivery
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Job Description
Director of Field Operations at Fluid2Chip managing operational structure and team performance. Ensuring project delivery consistency while leading field services in a growing technical organization.
Responsibilities:
- Provide visibility across active engagements — scope, schedule, risks, and priorities.
- Ensure projects are progressing as planned and support teams in resolving issues quickly.
- Reinforce consistency in delivery standards and execution across engagements.
- Act as a central coordination point across a distributed field organization.
- Build and implement repeatable processes, operating rhythms, and delivery standards.
- Establish playbooks, communication cadences, and escalation paths.
- Introduce structure into a fast-growing environment that has historically been less defined.
- Continuously improve how work flows across teams and functions.
- Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning.
- Support the development and refinement of operational and financial models tied to growth.
- Ensure the business has clear visibility into performance and forward-looking demand.
- Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness.
- Ensure work is properly scoped and aligned with actual delivery capability.
- Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.).
- Support existing owners by improving alignment, visibility, and execution consistency.
- Identify gaps, bottlenecks, and risks across the organization and drive solutions.
- Ensure decisions across functions align to overall business priorities.
- Lead and support a distributed team of field professionals and team leads.
- Reinforce accountability, professionalism, and execution discipline.
- Conduct regular check-ins to understand performance, surface issues, and remove roadblocks.
- Support hiring, onboarding, and development of team members.
Requirements:
- Bachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environments.
- PMP or equivalent operational credibility.
- Experience in a field-based technical services environment, such as: Commissioning QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations.
- Experience helping build or scale teams, processes, and delivery functions.
- Strong operational instincts — ability to bring structure to a growing, evolving business.
- Experience working across staffing, utilization, planning, and delivery execution.
- Ability to operate across functions without direct ownership of each while driving alignment and accountability.
- Experience leading distributed, field-based teams.
- Strong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecasting.
- Experience contributing to or leading proposal planning and delivery readiness.
- Background in high-growth or build-as-you-go environments, where processes and systems are developed over time.
Benefits:
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
- Flex spending accounts (FSA).
- Dental and vision plans.
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
- 401k with company match and self-directed brokerage account option.
- PTO including additional paid time off during the last week of the year.
- Company paid life insurance coverage for employees and their eligible dependents.
- Short and long-term disability, AD&D coverage.
- Professional development opportunities, tuition reimbursement, and professional licensing assistance.
- Paid parental leave after one year of employment.
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