Director, Health Plans – Account Executive
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Job Description
Health plan account executive owning client relationships, analytics, growth, and renewals. Supporting ConnectureDRX’s Medicare health plan enrollment technology and data network.
Responsibilities:
- Own the full account relationship as account executive and day-to-day success owner for clients.
- Serve as the primary point of contact for an assigned book of health plan accounts.
- Develop and nurture client relationships.
- Understand each client's strategic business targets, book of business, and operations.
- Increase customer engagement through proactive check-ins.
- Understand evolving client needs and identify opportunities for additional services.
- Independently build account-level analyses, including enrollment and portfolio data, opportunity sizing, and client-ready materials.
- Facilitate or host webinars with experts to enhance customers' product knowledge.
- Monitor contract renewals and proactively engage clients to secure renewals.
- Drive account growth and retention without a dedicated support layer.
- Travel 5–10% throughout the year.
Requirements:
- Bachelor's degree in Business, Marketing, Computer Science, Data/Analytics, or a related field.
- Analyst-caliber background with the ability to work directly with data using Excel, SQL, and BI tools to build account insights independently.
- 1–3 years of experience in an analyst-caliber role or equivalent background.
- Prior experience in a startup or lean, high-ownership environment.
- 1–3 years of experience in a startup or lean, high-ownership environment.
- Proven experience as an Account Executive, Customer Success Manager, or similar client-facing role carrying both relationship and commercial outcomes.
- 2–4 years of experience in an Account Executive, Customer Success Manager, or similar client-facing role.
- Proven communication, negotiation, and interpersonal skills.
- Ability to understand technical concepts and translate them into client-friendly terms.
- Results-driven approach focused on customer satisfaction and retention.
- Ability to work remotely within the U.S.
Benefits:
- Plenty of opportunities to grow your career
- Comprehensive medical, dental, and vision benefits
- 3 weeks of vacation plus 5 personal days to recharge
- Employee stock ownership
- RRSP program
- 401k + matching
- A chance to give back through community involvement
- Flexible work arrangements to suit your lifestyle
- Casual work environment
- Comprehensive benefit package
- Additional perks
- Opportunity to learn
- Award-winning culture
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