Director, Hospital & Patient Services – Business Development
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Job Description
Director of Hospital & Patient Services focusing on business development within Fresenius Medical Care. Collaborate with internal stakeholders to enhance market development initiatives with strategic oversight for patient services.
Responsibilities:
- Supports FMCNA's mission and vision, and directs strategic initiatives relative to market development activities of Hospital & Patient Service Managers.
- Collaborates with the VP of Business Development to develop and execute the strategic direction for the HPS organization within the division.
- Responsible for developing and executing the marketing plan for the Hospital & Patient Services Managers.
- Contributes to the achievement of division and company goals by collaborating with internal business partners.
- Provides direction and oversight of marketing activities.
- Implements appropriate actions to improve operational processes related to the admissions process.
- Oversees the monitoring and evaluation of operational policies and procedures including setting goals, standards and benchmarks to evaluate staff performance, and employee and customer satisfaction through satisfaction surveys.
Requirements:
- Bachelor’s Degree in Healthcare, Marketing or Business related field
- 5 years of directly related sales/customer service management experience, preferably in a health care environment.
- 5 years related experience in a multi-facility environment, finance or accounting.
- Excellent verbal and written communication skills – Must be able to communicate with all levels of personnel, including physician relationships.
- Excellent skills in customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making.
- Must have working knowledge of the reimbursement and insurance verification process.
- A fundamental knowledge of managed care a plus.
- Computer proficiencies: Microsoft Excel, PowerPoint, Word.
- Demonstrated skills in diversity management and performance management.
- Approximately 30% travel required.
Benefits:
- Supports FMCNA's mission, vision, core values and customer service philosophy.
- Adheres to the FMCNA Compliance Program.
- Ensures compliance of staff to company policy and procedures; and state and federal regulations governing the activities associated with the marketing of healthcare services.
- Provides ongoing training and development programs within the specified timeline.
- Ensures a strong communication process between patients and facilities.
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